Sign-in code
Check the exact email address, spam folder, and the most recent Giubilo code. Codes expire and should never be shared with support.
Saved work
Signing out switches to a separate device workspace. Sign back into the same account to restore account-backed Connections and Practice.
Voice and rehearsal
Confirm microphone permission, a stable connection, and available Rendezvous time. Ending a session should not erase already saved work.
Purchases
Use Restore Purchases for an existing Apple purchase. Billing, cancellation, and refunds remain with Apple.
Contact Giubilo support
Email support@zeroentropylab.com. Include the app version, device model, iOS version, what you expected, what happened, and any request ID shown. Redact names and intimate content.
Email supportPrivacy and deletion requests
For access, correction, export, or privacy questions, use the subject “Giubilo privacy request.” Permanent account deletion begins inside Giubilo under Profile → Delete account, directly below Sign out.
Safety
Giubilo is not emergency or crisis support. If you or someone else may be in immediate danger, contact local emergency services or an appropriate trusted resource. Do not wait for an email response.