GiubiloTrust centre

Permanent account deletion

Delete the account, not just the app.

Deleting the Giubilo app from your phone does not delete an account. Use the in-app control below to start permanent account deletion.

Start in Giubilo

  1. Open Giubilo and sign into the account you want to delete.
  2. Open Profile.
  3. Directly below Sign out, choose Delete account.
  4. Read both warnings and confirm Delete account.

The request is authenticated against the currently signed-in account. Support will never ask you to send a verification code.

What is removed

  • The Giubilo login and email-linked authentication record.
  • Encrypted account-backed Connections, Practice, and preferences.
  • The link between that account and the separate device billing principal.

What is separate

  • Signed-out work stored only on the device.
  • Your Apple ID and App Store purchase history.
  • An Apple subscription, which must be managed in Apple settings.
  • Minimal records we must retain for security, fraud prevention, transactions, disputes, or law.

Before you delete

Account deletion is permanent and cannot be undone. If a verified export feature is available, export anything you need first. Deleting the account does not issue a refund and does not cancel an Apple subscription.

To manage an iPhone subscription, open Apple’s subscription settings from your Apple account. Giubilo cannot cancel an Apple subscription on your behalf.

Cannot access the app?

Email support@zeroentropylab.com from the account email with the subject “Giubilo account deletion.” We will verify ownership without asking for a password or one-time code. Do not send private Connection content.

Request deletion help

Timing

The in-app flow is designed to delete the active Giubilo account immediately after the final confirmation. Restricted backups and provider records may age out later or remain where retention is required for security, financial integrity, dispute handling, or law. If completion is delayed, support will explain the status and next step.